Annual Maintenance Contracts (AMC)

Openview's annual maintenance services outline the ongoing upkeep and routine monitoring of ICT products and systems. Designed for both small and large end-users of ICT equipment, Openview's comprehensive and non-comprehensive AMC’s are complete services bundles offering integrated support and maintenance for single device users as well as for multi-product and multi-vendor environments, allowing customers the benefit and convenience of a unified service for their multi-brand equipment, with the added advantage of flexibility, cost-effectiveness and superior service delivery.

Openview follows a 'preventive maintenance approach' and a systematic process of inspection, detection and correction to ensure that failures are identified much before they develop into major faults and that installed equipment is always in working order. Openview's annual maintenance services are tailor made to service every category of ICT equipment users as well as to accommodate and fulfill stringent service-level-agreements (SLA) and turn-around-time (TAT) commitments to minimize down time, and in the long run safeguard the customer against uncertainty and inconvenience.