HP Technology Services support overview
HP Technology Services support will help your IT be stable, reliable, and efficient, so that you can focus more on your business and less on daily maintenance. HP offers a wide selection of cost-effective, high-value, and easy-to-use support solutions so you can choose the support level that meets your unique needs. No matter what option you choose, you will get fast access to the advanced technical skills of HP professionals, so problems are resolved faster.
Get coverage levels and response times that suit your needs- HP Foundation Care
HP Foundation Care Service offers comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For x86 servers, HP offers collaborative support along with hardware support, that gives a single point of contact for issue diagnosis, troubleshooting and resolution of application of known solutions, before transferring the case to the third-party software provider.
Collaborative support simplifies the support experience and saves you time by helping to resolve issues faster. You don't have to call multiple vendors, or wade through multiple support contacts for troubleshooting.
A single HP point of contact for hardware and software technical support
A simplified process to report IT issues; you place the first call to HP, no matter what IT issue you're reporting
Fast access to technical expertise for problem diagnosis and resolution
For products covered by Foundation Care, HP offers three distinct service levels:
HP Foundation Care Next Business Day Service
HP Foundation Care 24x7 Service
HP Foundation Care Call to Repair Service
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